Amazon Policy

At Amzigo, we are committed to providing an intuitive platform that helps Amazon sellers optimize and automate key processes, such as review requests, sales analysis, and product performance tracking. This policy explains how Amzigo integrates with Amazon Seller Central and sets forth the responsibilities of both Amzigo and the users regarding the platform's usage.

By using Amzigo and integrating your Amazon Seller Central account, you agree to the following terms. If you do not agree with these terms, please do not use our services.

Access to Your Amazon Account

When you connect your Amazon Seller Central account to Amzigo, you are granting us the necessary permissions to access specific data from your account. This data may include:

• Sales and order information: To track sales, profits, and product performance.
• Customer reviews and feedback: To manage review requests and help improve your product's reputation.
• Inventory levels and stock data: For stock management and restock notifications.
• Advertising data: To provide insights into your ad spend and return on investment (if applicable).

Amzigo uses this data exclusively to provide the services available through our platform. We do not sell, share, or use your data for any purposes other than those required to deliver our services.

You must ensure that you provide accurate and up-to-date information when connecting your Amazon account to Amzigo. Any inaccurate or outdated data may affect the functionality of the platform, for which Amzigo holds no liability.

Scope of Amazon Integration

Amzigo integrates with Amazon’s Seller Central API to automate key features, including but not limited to:

• Automated Review Requests: Through the "Request a Review" button, compliant with Amazon’s policies, we automatically send review requests to customers. We ensure all communications are Amazon-compliant.
• Product Performance Analytics: Real-time tracking of product performance, sales metrics, and customer feedback.
• Inventory Management: Monitoring stock levels and suggesting restocking based on sales trends.
• Multi-Marketplace Management: Accessing and managing multiple Amazon marketplace accounts from a single platform.

It is important to note that Amzigo is a third-party service provider and is not endorsed or affiliated with Amazon. Any changes made by Amazon to their API, policies, or features may impact how Amzigo functions. We will make every effort to adapt to such changes and inform users accordingly.

Compliance with Amazon Policies

Amzigo is designed to comply with Amazon’s rules, regulations, and policies, including but not limited to:

• Amazon’s Terms of Service: All actions taken by the platform follow Amazon's guidelines.
• Review Policies: Our Automated Review Centre only uses Amazon-approved methods for requesting reviews (e.g., the "Request a Review" button) to ensure compliance.
• Data Handling: We access and process your Amazon data in compliance with Amazon’s data use policies.

However, it is the user’s responsibility to ensure that their use of the platform, including any actions taken using Amzigo, complies with Amazon’s policies. Users must familiarize themselves with Amazon’s policies, including:

• Seller Code of Conduct
• Review Manipulation Guidelines
• Product Listing Guidelines

Non-compliance with these policies can result in account suspension or termination by Amazon. Amzigo disclaims any responsibility for such actions taken by Amazon against your account.

User Responsibilities

By using Amzigo, you agree to the following:

• Maintain Compliance: You are responsible for ensuring that all actions taken through Amzigo comply with Amazon’s Terms of Service and any applicable laws and regulations.
• Accurate Data: You must provide accurate and up-to-date information when connecting your Amazon Seller Central account and ensure all data provided to Amzigo is correct. Amzigo is not liable for any issues resulting from inaccurate data.
• Proper Use: You agree not to use Amzigo in a way that violates Amazon's rules or misuses the features of the platform (e.g., spamming review requests).
• Amazon’s Actions: You understand that Amazon may take actions such as suspending or terminating your account for violations of their policies, and Amzigo is not responsible for any such actions.

Data Privacy and Security

At Amzigo, we take the privacy and security of your data seriously. All data transferred between Amazon and Amzigo is encrypted and stored securely. We access only the data necessary to provide our services, and we use it solely for that purpose.

You are responsible for maintaining the security of your Amzigo account credentials. If you believe that your account has been compromised, you must notify us immediately so we can take appropriate measures.

For more information on how we handle your data, please refer to our [Privacy Policy].

Limitations of Liability

Amzigo provides tools to automate and optimize your Amazon selling experience. However, we cannot guarantee that our services will meet your expectations or that you will achieve specific results.

To the fullest extent permitted by law, Amzigo is not responsible for:

• Loss of Sales or Revenue: Amzigo disclaims liability for any direct or indirect financial losses or lost opportunities resulting from the use of our platform.
• Account Suspension or Termination: Amzigo is not liable for any actions taken by Amazon, including account suspension or termination, arising from your use of our platform or violation of Amazon's policies.
• Platform Downtime: While we aim to provide uninterrupted service, we cannot guarantee that our platform will always be available or error-free. Scheduled maintenance, technical issues, or third-party disruptions (such as changes to Amazon’s API) may impact the availability of our platform.

Termination and Suspension of Services

Amzigo reserves the right to suspend or terminate your account and access to the platform at any time if we determine that:

• You have violated these terms or any applicable laws or regulations.
• You have used the platform in a way that negatively impacts the functionality or security of the platform.
• Your Amazon account has been suspended or terminated by Amazon.

In such cases, we will notify you of the reason for the suspension or termination. Amzigo is not responsible for any losses incurred due to the suspension or termination of your account.

Updates and Changes to Amazon Integration

Amazon may update their API, platform, or policies at any time, which may impact the functionality of Amzigo. We will make every effort to adjust our platform accordingly and will inform users of any changes that may affect their use of Amzigo.

We also reserve the right to update this Amazon Integration Policy to reflect changes in our services or in response to changes made by Amazon. Any updates will be posted on this page, and your continued use of Amzigo constitutes your acceptance of the updated terms.

Contact Us

If you have any questions regarding this policy or how Amzigo integrates with your Amazon account, please contact us at hello@amzigo.com