Privacy Policy

At Amzigo, we are committed to protecting the privacy of our users. This privacy policy outlines the types of personal information we collect from our users, how we use, disclose, and protect that information, and the rights and choices available to our users regarding their personal information.

Information Collection and Use

We may collect personal information from our users when they use our Amazon management software, register for an account, subscribe to our newsletter, or contact us for support. The personal information we collect may include, but is not limited to, the following:

• Contact information: such as name, email address, and telephone number.
• Payment information: such as credit card or bank account details.
• Profile information: such as username, password, and preferences.
• Usage information: such as browsing history, search queries, and purchase history.
• Customer service interactions: such as support requests and feedback.

We use the personal information we collect to provide our services to our users, including but not limited to:

• Creating and managing user accounts.
• Processing transactions and payments.
• Delivering customer support.
• Improving the functionality and user experience of our website.
• Providing personalised content and recommendations.
• Communicating with our users about our products and services.
• Contacting non-users who have voluntarily provided their contact information with marketing communications about Amzigo and its services.
• Complying with legal and regulatory requirements.

We may also collect non-personal information, such as IP address, browser type, device information, and browsing activity on our website. This information is used to improve the performance and security of our website.

Amazon Authorisation and Data Access

When you connect your Amazon Seller Central account to Amzigo, you authorise us to access certain data through Amazon’s Selling Partner API. These authorisation roles may include areas such as Selling Partner Insights, Buyer Communication, Product Listings, Inventory and Order Tracking, and Pricing.

Some of these permissions are required for current features, such as automated review requests and product performance tracking. Others, such as Pricing or Finance and Accounting, are registered in advance with Amazon for future functionality but are not currently accessed or used by Amzigo.

All data obtained via the Amazon API is used solely to provide platform features and improve user experience. Amzigo does not sell, share, or disclose Amazon account data to third parties for marketing or any other purpose outside the core functionality of the platform.

Legal Basis for Processing

Depending on your location, we collect and process personal information under various legal bases:

• Contractual Necessity: To provide our services to you.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Legitimate Interest: For purposes such as improving our services, ensuring security, and preventing fraud.
• Consent: For specific purposes where we have obtained your explicit consent, such as for marketing communications.

International Data Transfers

Your personal information may be transferred to, stored, and processed in a country other than your own, including the United Kingdom, where we are based. We ensure that international transfers of personal information comply with applicable data protection laws, including, where necessary, implementing standard contractual clauses or other legal mechanisms to safeguard the data.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access and Correction: The right to access and correct inaccurate information about you.
• Deletion: The right to request deletion of your data.
• Objection: The right to object to certain data processing activities.
• Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at hello@amzigo.com.

Disclosure of Information

We will not disclose any personal information to third parties, except as required by law or with your consent. However, we may share personal information with trusted third-party service providers who work on our behalf to provide our services, such as payment processors, customer support providers, and hosting providers. These third-party service providers are contractually obligated to keep the personal information we share with them confidential and to use it only for the purpose of providing their services to us.

We may also disclose personal information in response to legal requests, such as a subpoena or court order, or to protect the rights and safety of our users, ourselves, or the public.

Security

We take reasonable measures to protect the personal information we collect from our users against unauthorised access, use, or disclosure. We use a combination of technical, administrative, and physical controls to secure the personal information we collect, including but not limited to:

• Encryption: Secure Socket Layer (SSL) encryption for sensitive information.
• Network Protection: Firewalls and intrusion detection systems to protect our servers.
• Data Backup: Regular backups and disaster recovery plans to ensure data availability.
• Access Control: Limited access to personal information to authorised personnel only.
• Multi-Factor Authentication (MFA): Enforced for all internal systems with access to user or Amazon data.
• Password Management: Strong password policies and regular credential rotation are implemented.

In the unlikely event of a data breach or security incident involving Amazon data, Amzigo will notify Amazon and any affected users within 24 hours of detection, in accordance with Amazon’s Data Protection Policy and applicable regulations.

However, no method of internet transmission or storage is completely secure, and we cannot guarantee the security of your information.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites, and we encourage you to read their privacy policies before providing them with any personal information.

Newsletter and Subscription

When you subscribe, we collect your email address and other relevant information. This information is used to:

• Send you updates about our products and services.
• Provide exclusive offers and promotions.
• Inform you about upcoming features and improvements.
• Gather feedback to enhance our offerings.
• Send Amazon seller support articles.

By subscribing, you consent to receive communications from Amzigo. You can unsubscribe at any time by following the link in the emails or by contacting us directly.

Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.
Non-personal or anonymised data is retained for analysis and system improvement for up to 18 months, unless a longer period is required by law.
When we no longer need your personal information, we will delete it or anonymise it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at hello@amzigo.com.